The manager provided us a credit but didn’t really compensate enough for the loss of time. Very modest upgrade (if at all) on a really slow Tuesday night - - seems like more could have been done under the circumstances, but Aspen has always been out of touch. RemÃ¨de Spa, our award-winning wellness destination, is renowned as one of the world's premier hotel spas, while our heated outdoor pool and hot tubs overlook stunning Aspen Mountain. It would have been valuable for them to notify us of the construction at check in or in our room so our expectations could be set. The St. Regis Aspen Resort: Good but not great stay - See 1,190 traveller reviews, 655 candid photos, and great deals for The St. Regis Aspen Resort at Tripadvisor. The St. Regis Aspen Resort. We hope you will consider giving us another chance to restore your confidence in our hotel, and so we can provide you with the flawless experience you deserve. Is parking available at The St. Regis Aspen Resort? Nearby attractions include Independence Pass (0.2 km), Wheeler Opera House (0.3 km), and Belly Up (0.2 km). A policy like this is unprincipled. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. St. Regis Deer Valley review. Is The St. Regis Aspen Resort located near the city centre? 1 (855) 821-4553. Throughout your stay, our St. Regis Butler Service stands ready to assist you 24 hours a day. United States ; Colorado (CO) Aspen ; Aspen Hotels; Search. A little known fact is that Max is actually born and raised in Aspen and we’ve visited his heaven of a hometown a few times over the years. The St. Regis Aspen does not disappoint on no level. Claim your listing for free to respond to reviews, update your profile and much more. We came to the St. Regis Aspen for our two year wedding anniversary for 7 nights. We are known for our meticulous attention to detail and devoted service, and we apologize for falling short of this. Everything we do is in our guests' and associates' best interest, and we are very grateful for your patience. We found the front desk to be outstanding. We are glad you had a pleasant stay and that you liked our elegant resort as well as our devoted associates. Director of Operations, Tripadvisor Plus Subscription Terms & Conditions. While the smell of stale mandarin orange replaced the pot, it. We strive to provide each guest with a tailored, handcrafted experience, and we appreciate you highlighting the positive aspects of your visit. The St. Regis Aspen Resort Reviews by Job Title. Save. Find another company. When we called about it, someone brought up "the pot spray" per the housekeeping gentleman that brought it up (must not be a rare issue!). Another wonderful stay at the St. Regis Aspen. There are more places to choose from in the Aspen area. We are glad you loved our elegant property, impeccable location, and spacious suites. Shortly after booking, the hotel communicated that any cancellations to the booking 30 days or less before arrival would entail a charge of "$3,968 per night before tax". Our Aspen Mountain luxury resort features fine dining and impressive event … Visit hotel website. We are also pleased to read about your experience at our renowned spa, Remède Aspen Luxury Spa. We are glad your husband chose The St. Regis Aspen Resort for your birthday celebration, and we thank you for taking the time to leave a review. Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay. I even got a complementary bottle of prosecco and chocolate covered strawberries for my birthday! What are some restaurants close to The St. Regis Aspen Resort? Dear adiehliii, Thank you for taking the time to tell us about your visit. Another luxury hotel (this is Aspen, after all), guests can select junior suites, one-bedroom suites and loft suites, the later of which offer two-bedrooms and two baths. Director of Operations, We stayed here for a couple nights (a birthday surprise from my husband). Although we are pleased to read that the exemplary service provided by Carlos exceeded your expectations, we regret we fell short in some areas. Director of Operations. Director of Operations, Cancellation policy profits off Covid-19 crisis, I booked a one-night award stay at the St. Regis Aspen for the upcoming winter season as a Titanium Bonvoy member. Is The St. Regis Aspen Resort currently open? Looking for St. Regis Aspen Resort? Dear Hailbook, We appreciate your comments regarding our hotel. When the sun goes down, sip après-ski drinks in one of the resort's 4 bars/lounges. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. I would receive responses from different people, which often times led to dropped balls and confusion because of the lack of consistency. Your additional feedback is of the utmost value for us as we are continually striving to improve. It is also a delight that our perfect location nestled at the foot of Aspen Mountain and just steps from Aspenâs signature slopes helped to make your stay more exemplary. The St. Regis Aspen is a Category 7 property, meaning a free night redemption costs 30,000-35,000 Starpoints. However, we are happy we were able to accommodate you in another room. GreenLeaders GreenPartner Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. “The goal with Aspen, Pitkin and St. Regis Aspen is to lookout for the safety and well-being of our hosts and guests.” The St. Regis hotel in downtown Aspen sits at the base of Aspen Mountain ski resort. 7 people are viewing this hotel. That being said, when you look at the paid rates at this hotel in season, it’s actually a bargain in comparison. A.L. Colorado, Hotel Reviews, Luxury A h…the St. Regis…the absolute pinnacle of Aspen luxury experiences. The pot was back by the next morning so they eventually moved us to a suite (which while great...is what is supposed to happen at this level of hotel). Im only leaving out one star because of a few gaps in the service ... we requested tissues but got water instead , was promised something by a technician but never followed up, check in agent claiming the only available upgrade was presidential suite for 900$ extra when other suites were bookable online, had to approach someone to help us with our bags when we pulled up for, Dear dovidk2017, Thank you for your kind review of your stay at The St. Regis Aspen Resort. We were disappointed to read your feedback, and we apologize for anything other than a perfect stay. This property is closed from November 26 2020 to December 1 2020 (dates subject to change). We were there as they implemented new restrictions, but even after they made changes their processes were inconsistent day to day (they’d go back and forth on whether or not we needed temperature checks, if we should check in with a host, etc), and it felt like no one really know what they were supposed to do. You need to pay to park your car overnight though. Peeing and pooping everywhere including the hall! While we understand that we cannot have a coffee machine in our room, other St Regis hotels weâve visited have provided a morning French press for titanium/ambassador members - it seems thatâs not something this location does. Centre, and we hope to welcome you and your husband again in the area, my complaint... Not exceeding your expectations with our team to address the concerns you outlined Job Title any inconvenience you may experienced! 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